Preparation and records
Receiving furniture means more than counting boxes. Prepare a checking file before delivery so models, finishes and quantities can be compared with the order. Bring together the confirmation, product codes, approved samples and the destination of each piece. Name the person responsible for receiving it. Clarify what the carrier or installation team will deliver and assemble, and whom to contact about missing items.
Begin with package labels and visible damage. Separate products by model instead of opening everything at random. Package count may differ from product count: table bases and tops can arrive separately. Link any visible issue to the product code, package label and photographs. Follow the seller's and carrier's stated reporting and recording procedures. This checklist does not replace contractual terms or applicable rights.
Checks and follow-up
Compare the opened product with the confirmed model and material code. Review the seat, back, legs, fixings and any adjustment mechanism. Assembly and use trials must follow the manufacturer's instructions. Do not put a piece with movement, missing fixings or an unresolved surface issue into service. Separate the affected item and label which chair or table it belongs to. Ask the appropriate technical support before substituting parts yourself.
Close the file with four lists: complete deliveries, missing items, issues awaiting review and completed assemblies. Give each open point a responsible person and follow-up date. Retain care instructions and store spare parts with labels. Agree with the seller what packaging should be retained or removed, without losing identifying information before checks are complete. Delivery then becomes a traceable process in which unresolved items are not forgotten.
